We are MBR Management (a locally owned Franchise of Dominos) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
Join our team as a Customer Service Representative at our Louisville, United States location! Were looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
Answer incoming customer calls, emails, and chat messages promptly and professionally
Resolve customer inquiries, complaints, and issues with patience and a positive attitude
Process orders, refunds, and exchanges accurately and efficiently
Maintain up-to-date knowledge of products, services, and company policies
Collaborate with other departments to ensure customer satisfaction
Document customer interactions and update account information in our customer service software
Identify and escalate complex issues to appropriate team members or supervisors
Provide personalized solutions to meet individual customer needs
Contribute to a supportive team environment and assist colleagues when needed
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Active listening skills and the ability to empathize with customers
Patience and the ability to remain calm in challenging situations
Efficient time management and multitasking capabilities
Proficiency in basic computer skills and customer service software
High school diploma or equivalent
Previous customer service experience preferred
Customer service certifications are a plus
Ability to work in a fast-paced, dynamic environment
Team player with a positive attitude and willingness to learn
Additional Information
BENEFITS
Flexible Hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employment