We are MBR Management (a locally owned Franchise of Dominos) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
Answer incoming customer calls, emails, and chat messages in a timely and professional manner
Provide accurate information about our products and services
Process orders, refunds, and exchanges efficiently
Identify and escalate complex issues to appropriate departments
Maintain detailed records of customer interactions and transactions
Collaborate with team members to ensure customer satisfaction
Stay updated on company policies, products, and services
Participate in ongoing training and development programs
Contribute to a positive work environment by supporting team goals
Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
Previous customer service experience preferred
High school diploma or equivalent
Ability to work flexible hours, including weekends and holidays as needed
Strong team player with a positive attitude
Additional Information
BENEFITS
Flexible Hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employment