We are MBR Management (a locally owned Franchise of Dominos) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Mid Rivers Mall Drive location in St. Peters. In this role, you will be the face of our organization, delivering exceptional service and support to our customers while maintaining a positive and welcoming environment. You will handle customer inquiries, resolve issues with empathy and professionalism, and contribute to creating memorable experiences that build customer loyalty.
Greet customers warmly and assist them with inquiries, purchases, and service requests
Listen actively to customer concerns and provide thoughtful, timely solutions
Process transactions accurately using point-of-sale systems and handle cash/card payments
Address customer complaints with patience and professionalism, working toward satisfactory resolutions
Maintain product knowledge and provide recommendations that meet customer needs
Keep the customer service area organized, clean, and well-stocked
Follow company policies and procedures while maintaining a customer-first mindset
Collaborate with team members to ensure smooth operations and consistent service quality
Document customer interactions and feedback for continuous improvement
Support additional store operations as needed during peak hours or special events
Qualifications
Excellent verbal and written communication skills
Strong active listening and empathy skills
Proven ability to remain calm and professional when handling difficult situations
Problem-solving mindset with a focus on customer satisfaction
Basic computer literacy and familiarity with point-of-sale (POS) systems
Availability to work flexible hours, including weekends and holidays
Ability to stand for extended periods and lift up to 25 pounds occasionally
Preferred: Experience with customer relationship management (CRM) systems
Preferred: Multilingual capabilities
Preferred: Previous sales or upselling experience
Additional Information
BENEFITS
Flexible Hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
Incredible Bonus Structure
Offered Health, Dental & Vision Insurance after 60 days of employment