We are MBR Management (a locally owned Franchise of Dominos) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.
Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
Address and resolve customer complaints and concerns with empathy and efficiency
Process orders, refunds, and exchanges accurately and promptly
Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
Collaborate with other departments to ensure customer issues are fully resolved
Document customer interactions and update customer records in our service software
Identify and escalate complex issues to appropriate team members or management when necessary
Contribute to maintaining a positive and supportive team environment
Qualifications
Excellent verbal and written communication skills with the ability to convey information clearly and effectively
Strong problem-solving abilities and a proactive approach to addressing customer needs
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Demonstrated empathy and patience when dealing with challenging situations
High school diploma or equivalent
Previous customer service experience preferred
Ability to work flexible hours, including weekends and holidays as needed
Strong attention to detail and accuracy in data entry and order processing
Additional Information
BENEFITS
Flexible Hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employment