We are MBR Management (a locally owned Franchise of Dominos) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 415 Keokuk Street location in Lincoln, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring exceptional service and maintaining our companys reputation for excellence.
Answer incoming phone calls professionally and efficiently, addressing customer inquiries, concerns, and requests
Provide accurate information about our products, services, and policies
Process orders, returns, and exchanges while maintaining a high level of accuracy
Resolve customer complaints and escalate complex issues to appropriate departments when necessary
Maintain detailed records of customer interactions and transactions using our CRM system
Collaborate with team members to ensure seamless customer support across all channels
Identify and communicate common customer issues to help improve our products and services
Participate in ongoing training to stay updated on company policies, products, and industry trends
Maintain a clean and organized workspace to ensure a professional environment
Qualifications
High school diploma or equivalent
Previous experience in customer service, preferably in a phone-based role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in using computers and customer relationship management (CRM) software
Basic math skills for processing transactions and handling financial inquiries
Ability to multitask and work efficiently in a fast-paced environment
Positive, upbeat attitude with a genuine desire to help customers
Empathetic approach to customer concerns and complaints
Flexibility to work various shifts, including evenings and weekends as needed
Physical ability to stand, walk, sit, and use office equipment for extended periods
Capacity to lift and carry up to 25 pounds when necessary
Must be {AGE} years of age or older
Additional Information
BENEFITS
Flexible hours
Competitive wages
Employee discount on all food items
Advancement opportunities
Paid Training
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employment