Communication Skills, Computer Skills, Cook Dishes, Customer Satisfaction, Customer Support/Service, Detail Oriented, Food Services, Food and Beverage Industry, High School Diploma, Lift/Move 25 Pounds, Mathematics, Multitasking, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Telephone Skills, Time Management, Transaction Processing/Management, Writing Skills
Job Description
We are seeking a dedicated Customer Service Representative to join our team in Bethalto, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.
- Answer incoming phone calls professionally and efficiently
- Take accurate customer orders and input them into our system
- Process cash transactions and handle payments securely
- Provide exceptional customer service, addressing inquiries and resolving issues
- Collaborate with team members to ensure timely order fulfillment
- Maintain a clean and organized work environment
- Assist with various tasks as needed, including food preparation and packaging
- Lift and move items weighing up to 25 lbs. when required
- Adapt to changing priorities and maintain flexibility in work schedule
- Contribute to a positive team atmosphere and uphold company values
Qualifications
- Excellent communication skills, both verbal and written
- Strong customer service orientation with a friendly and professional demeanor
- Ability to multitask efficiently in a fast-paced environment
- Basic computer proficiency for order entry and processing
- Cash handling experience and basic math skills
- Flexibility to work weekends, holidays, and various shifts as needed
- Physical ability to stand for extended periods and lift up to 25 lbs.
- Strong attention to detail and accuracy in order taking and processing
- Ability to remain calm and composed under pressure
- Team player with a positive attitude and willingness to learn
- High school diploma or equivalent preferred
- Previous customer service experience is a plus
- Knowledge of the food service industry is beneficial but not required