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Skills
Communication Skillsunmatched
Computer Skillsunmatched
Continuous Improvementunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Service Softwareunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Mathematicsunmatched
Multitaskingunmatched
Order Processingunmatched
Organizational Skillsunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Training Programunmatched
Training/Teachingunmatched
Transaction Processing/Managementunmatched
Writing Skillsunmatched
Description
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
Answer incoming customer inquiries via phone in a prompt and professional manner
Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
Provide accurate and detailed information about our products, services, and company policies
Process orders and exchanges efficiently and accurately
Identify and escalate complex issues to appropriate departments when necessary
Collaborate with team members to continuously improve customer service processes
Stay up-to-date on product knowledge and company policies
Meet or exceed customer satisfaction and performance metrics
Participate in ongoing training and development programs to enhance customer service skills
Qualifications
Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
Strong problem-solving abilities and keen attention to detail
Active listening skills and the patience to handle customer concerns with empathy
Proficiency in customer service software and basic computer skills
Ability to multitask and manage time effectively in a fast-paced environment
Previous customer service experience preferred
Flexibility to work various shifts, including weekends and holidays, as needed
Strong organizational skills and the ability to prioritize tasks efficiently
Enthusiasm for delivering exceptional customer experiences and building positive relationships
Ability to remain calm and professional under pressure
Basic math skills for processing transactions and handling account-related inquiries
Additional Information
All your information will be kept confidential according to EEO guidelines.