Customer Service Representative
Location: Elizabethtown, NC (Onsite Position)
Pay: $17/hour
Adecco is seeking a dedicated Customer Service Representative for a local business in Elizabethtown, NC. As a pivotal member of our customer service team, you will interact directly with customers and sales representatives to provide exceptional support in various sales functions including order entry, customer care, pricing, and more.
Core Responsibilities:
Respond to customer inquiries regarding products, warranties, services, and order status.
Ensure customer satisfaction and compliance with regulations, contracts, and company standards.
Process and coordinate customer orders from pricing requests to completion, ensuring accuracy and compliance.
Provide timely and accurate responses to inquiries related to delivery, pricing, commissions, and product details.
Collaborate internally to address questions, concerns, and issues, ensuring seamless customer service.
Review contract and purchase orders to meet customers' quality requirements.
Proactively identify and resolve potential issues to ensure smooth operations.
Clear holds on orders as necessary to facilitate timely processing.
Serve as a resource on customer order processing and service procedures.
Maintain records, reports, and systems to track customer interactions and orders.
Support cross-functional teams such as operations and engineering to enhance customer satisfaction.
Assist in training new associates on customer service procedures and standards.
Contribute to growth initiatives such as updating CRM systems, contacting prospective customers, and supporting sales efforts.
Perform additional duties as assigned by management.
Requirements:
Associate Degree in Business or related field preferred.
2-5 years of experience in a customer-facing role, preferably in a similar industry.
Strong understanding of customer service principles, practices, and policies.
Familiarity with Fortive products, marketing programs, or customer-specific requirements is advantageous.
Excellent oral and written communication skills with a professional and pleasant phone manner.
Ability to converse fluently in English; additional language skills are a plus.
Proficiency in MS Office (Word, Excel, Outlook) and internet applications.
High attention to detail and accuracy in all work activities.
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.