Customer Service Rep-6 weeks project

We have 3 openings for Customer Service Reps. This is for a project that will last for 6 weeks!

Location: Irvine borderline Newport Beach-Onsite

Work Schedule:

Monday, Tuesday, and Friday: 8:30-5pm,

Wednesday and Thursday: 9:30-6:30

Responsibilities:

Answer a high volume of inbound calls/outbound calls dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.

Follow scripts based on call and provide information to prospective students in response to inquiries, perform data entry, transfer calls to teak member and assign CRM record.

Receive and screen inbound calls, route them to appropriate departments or individuals, take detailed accurate messages and forward accordingly.

Experience:

Minimum of 2 years' experience preferred

Recent work experience in a call center is preferred

Customer Service experience working in an office setting

Experience with handling high volume of telephone calls with courtesy, speed and accuracy

Telephone Auto Dialing System experience preferred

Bilingual Spanish is a PLUS

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.