Customer Service Rep

Sparks Group is current recruiting for a client Support Specialist / Customer Service Representative who is responsible for providing high-quality support to internal and external clients by handling account maintenance, invoice inquiries, payments, technical support, and administrative tasks. This role requires strong customer service, technical troubleshooting, communication, and problem-solving skills. This is a 4-6 month contract with the potential to be hired on. It also requires you to be on site 100% of the time, there is no remote option. Please apply for immediate consideration. 

Key Responsibilities

• Answer inbound phone calls and respond to email requests related to client account maintenance
• Assist clients with invoice inquiries and payment processing
• Perform accurate data entry and complete miscellaneous administrative tasks as assigned
• Provide technical and product-specific support to internal teams and external customers via phone, email, live chat, and remote access
• Troubleshoot client issues related to enterprise applications, product operations, and client-specific networks
• Research and resolve technical, procedural, and operational issues independently when possible
• Escalate more complex issues requiring advanced expertise
• Document client interactions, issues, and resolutions clearly and concisely
• Collaborate cross-functionally with internal departments to resolve customer concerns
• Deliver timely updates to clients, stakeholders, and business owners regarding issue status and resolution
• Contribute to team meetings, knowledge sharing, and process documentation to reduce recurring issues
• Maintain strong product knowledge and stay current on industry trends

Required Qualifications

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Minimum of 2 years of client-facing application support experience
• Experience troubleshooting product issues via phone, email, and chat
• Experience working cross-functionally to resolve technical or operational challenges
• Ability to collaborate effectively with individuals at all organizational levels
• Experience training internal and external customers to reduce recurring support needs

Technical Skills & Tools

• CRM systems (such as Salesforce)
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Core Competencies

• Strong analytical and troubleshooting skills
• Excellent customer service skills
• Written and verbal communication skills
• Problem-solving and decision-making abilities
• Interpersonal and collaboration skills
• Prioritization, multitasking, and organizational skills
• Conflict resolution skills

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This job is Hybrid Remote.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.