Customer Service Rep - Automotive BDC

Job Description

Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team.

This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members.

Previous online Customer Service or Business Development Center (BDC) experience is required

Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every member of the team, by providing ongoing one-on-one mentoring, coaching and training.

Qualifications:

• Minimum of 1 year of experience in online Customer Service Representative or Business Development Center (BDC) position.
• Automotive dealership experience is not required.
• Superior communication skills, both oral and written
• Ability to compose compelling, call-to-action emails to drive customer interest in engaging further communications.
• Must be detail-oriented
• A strong email and phone presence is necessary
• Exceptional leadership skills
• Outstanding organizational skills
• Working rotating shifts with some weekend shifts as necessary.
• Ability to stay strong and calm in a stressful environment; must thrive under pressure

WE OFFER:

• A very competitive pay plan
• Ongoing professional training
• Flexible scheduling
• Medical & Dental
• 401(k) Retirement
• Paid Vacation

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.