Customer Service Rep/Automotive Glass - Hybrid

Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.

Come start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth!  

Job Function: 

The incumbent is responsible for answering phones promptly and professionally, processing customer orders, and handling customer needs, while promoting the Company’s product offering and promotions.  Developing and maintaining good customer relations at all times is the primary focus.  Incumbent utilizes the computer system for product inquiry, product receiving and order processing, as well as handling various administrative duties as assigned.

 Qualifications Required:

• One-year previous clerical and/or customer service experience
• Excellent communication skills (verbal and written)
• Organizational skills
• Previous phone experience
• Ability to work in a fast-paced environment
• Proficient in English language (verbal and written)
• Professional phone voice and demeanor
• Superior customer relations skill
• Excellent attendance

Qualifications Desired:

• High School or equivalent (GED)
• Valid driver’s license
• Previous multi-line phone experience
• Ability to learn computer-based inventory control systems

Essential Functions:

• Takes customer orders primarily via telephone, providing prompt courteous service. 
• Develops and maintains positive customer relations.
• Always promotes teamwork and positive local working environment.
• Responds to customers’ needs and complaints in a timely manner.
• Processes returns accurately, completely, and timely.  
• Researches and responds to customer inquiries in regard to payments, statements, delinquencies, credits, etc.  
• Obligated to keep confidential any information that pertains to customers and competitors.
• Complies with all safety policies and procedures.
• Develops own industry knowledge.
• Promotes the sale of non-glass accessory items. 
• Actively participates in team meetings.
• Performs other related duties as assigned by local management. 
• Complies with all J SOX requirements.