Customer Service Rep

About Foodmate US

Foodmate US, a proud member of the Duravant family, is a leading provider of poultry processing equipment and automation solutions. Headquartered in Ball Ground, GA, we are committed to innovation, customer satisfaction, and operational excellence within the poultry industry.

POSITION SUMMARY

The primary responsibility of this position is to answer and respond to customer phone calls and emails, promptly and professionally. The CSR will be required to provide customers with technical information relating to the use, operation, and maintenance of equipment. On occasion, the customers will require further assistance and the CSR will need to transfer to the appropriate department. Interaction is mainly with Customers, Internal Shipping and Receiving, Purchasing, Help Desk and Service.

Responsibilities

• Answer all incoming voice calls and emails
• Electronic order processing
• Assist customers in need of spare parts, equipment service and/or technical advice
• Generate parts quotes and orders, process parts orders and procurement docs in SAP
• Monitor Back Orders/Open Orders
• Request item numbers, descriptions, availability and pricing for new and/or existing items
• Communicate to Salesmen and Management issues and opportunities at Business Partner locations
• Assist with in-house services such as printing manuals, shipping documents, mail services
• Assist in any other duties required to support operations which may include afterhours call handling
• If needed, assist with pick, pack and ship process

Qualifications

• High School diploma or 2 years of Inside Sales/Customer Service Experience.
• Experience in a manufacturing environment
• Knowledge of machines, tools and machine components

Physical Requirements

The physical requirements listed reflect those needed to perform the essential functions of the Customer Service role. Reasonable accommodation is available for individuals with disabilities.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate effectively in person, over the phone, and via electronic means.
• Occasional movement within office facilities and to attend meetings.
• Ability to review, prepare, and analyze data and figures, view computer screens and printed materials.

Foodmate maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements, Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Foodmate participates in E-Verify.