Customer Service Rep

FedExGround

Bethlehem, PA

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JOB DETAILS

SALARY

JOB TYPE

Full-time

SKILLS

1st Level Support, Accidental Death and Dismemberment (AD&D), Communication Skills, Continuous Improvement, Customer Support/Service, E Programming Language, English Language, FMLA (Family and Medical Leave Act of 1993), Fax Machines, Homeland Security, Identify Issues, Microsoft Office, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Product Safety, Product Support, Reconciliation, Reimbursement, Research Skills, Return Merchandise Authorization (RMA), Returns Processing, Supply Chain, Team Player, Time Management, United States Citizenship and Immigration Services (USCIS), Warehousing, Writing Skills

LOCATION

Bethlehem, PA

POSTED

Today

ShiftMonday - Friday - 1st Shift (Day)Customer Service RepresentativePay: $22.00 per hourShift: Monday-Friday, 10:00AM-6:00PMLocation: Bethlehem, PA 18015The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.Primary ResponsibilitiesHandle inbound calls, emails, and faxes in a timely and professional manner.Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.Provide accurate information regarding manufacturers' policies and procedures.Support customers with product returns, label requests, recalls, website navigation, and general questions.Process RA (Return Authorization) requests.Complete reconciliation services for clients as needed.Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.Process "paperwork only" returns as required.Assist Operations with return-related research.Conduct check and credit research via email, fax, or mail.Communicate outstanding issues or defects to the appropriate departments.Participate in departmental continuous improvement initiatives.Perform other duties as assigned.Education / ExperienceHigh school diploma or GED required, with 2 years of relevant experience.Experience investigating customer inquiries in a timely and professional manner.Proficient in Microsoft Office applications.Excellent written and verbal communication skills.Customer service driven.Strong team player.Requirements, Perks, and Benefits (US -- Non-Exempt)Physical & Cognitive Requirements (With or Without Accommodation)Ability to follow policies and proceduresAbility to read, write, and interpret informationAbility to add, subtract, multiply, and divideAbility to use hands to finger, handle, or feelAbility to sit, walk, or stand for the duration of the shiftMust possess visual acuity to perform essential job functionsAbility to conduct physical tasks with a full range of motion throughout the warehouse environmentAbility to lift/carry items up to 50 poundsEqual Opportunity EmployerFedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.Know Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program ParticipantFederal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:E-Verify Notice (bilingual)Right to Work Notice (English) / SpanishFedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.Perks and Benefits at FedEx Supply Chain (FSC)Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.401(k) plan with company match after 1 yearTuition reimbursement programHoliday pay and accrued paid time off (Vacation and PTO)Medical, dental, vision, and voluntary benefits available on day oneBasic life insuranceBasic AD&D coverageSupplemental Life and Supplemental AD&DShort-Term and Long-Term Disability (for full-time employees after 180 days of service)Paid parental leave for both moms and dadsPaid bereavement and jury dutyJob Disclaimer (US)Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

About the Company

FedExGround

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