Customer Service Rep (call center)

Customer Service Rep (call center)

Location: East Syracuse, NY (13057)

Job ID: #72957

Pay Range: $16-20

Shift: Monday - Friday, 8am-5pm
Flexibility for hybrid schedule 1-2 days p/wk based on performance/business needs after training period is complete.

The Company - For 100+yrs, a Leading Global Giant in the HVAC Manufacturing Industry, # 1 HVAC company in the USA, # 2 in the world!

Job Description

* Provide support to our Distributor network, dealer or homeowners
* Communicate warranty coverage updates to our Distribution network, dealer or homeowners
* Ensure that product model/serial numbers are loaded into our system
* Communicate with Distributor Warranty Admins via email/Salesforce cases and telephone

How the Product Registration Team helps our customers:

* Provide website navigation instruction for registering products online
* Register equipment for homeowners when customer has no internet access
* Provide customer warranty information
* Make corrections to product registrations as needed by homeowners, dealers, or distributors
* Refer customer to correct person/team when not a registration issue
* Provide customer with product registration confirmations when needed

Requirements:

* 1 year experience in customer service
* 1 year experience with Word/Excel/PowerPoint

Preferred: Experience:

* Salesforce software experience

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at

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