PLEASE READ: THIS IS A TEMP-TO-PERM POSITION. TRAINING STARTS IN DECEMBER. POSITION REQUIRES REGULAR / RELIABLE ATTENDANCE & PUNCTUALITY. PRE-EMPLOYMENT BACKGROUND INVESTIGATION & DRUG SCREENING WILL BE PERFORMED.
Iron Bow is seeking Customer Service Representatives to support call centerfunctions. CSRs will act as the primary liaison with Members and Providers.
Responsibilities:
Provide outstanding customer service and education regarding benefit utilization and limitations.
Assist in the need for managed care initiatives.
Appropriate documentation of all client interactions according to established procedures.
Demonstrate best practices and learned skills in order to assist the team with improved quality, productivity and performance metrics.
Learn information required to effectively provide information to clients as it relates to inquiries concerning pre-existing conditions, knowledge of policies and riders, identification of other insurance and coordination of benefits, benefit exclusions, administration of direct pay, credit card payment, debit accounting and other enrollment and billing transactions.
CSRs may serve as backup to the Team Lead, Quality Analyst and/or Trainer.
Qualifications
High School Diploma or GED from an accredited institution required. Degree preferred.
Two years of customer service experience.
Ability to work independently and as part of a team through effective team skills, quality improvement, productivity, business flexibility and customer retention.
Ability to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Must be able to meet established deadlines and handle multiple customer service demands from customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service including customers who may be demanding or otherwise challenging.
Healthcare and/or Insurance industry experience preferred.
Our vision at Iron Bow Technologies’ is “Innovating the world” We do this through collaborative engagement with our clients, understanding their needs and mission requirements and enabling IT solutions that achieve their goals for today and tomorrow. An industry recognized leader, Iron Bow has earned the trust of government, commercial and healthcare clients by providing IT solutions and services enabling them to work faster and smarter. We are proud to attract and retain the best people through continual investment in technology advancements and commitment to our customer-first culture. The specialized skillsets and abilities of Iron Bow employees range from customized solution delivery to advanced integration of complex, multi-disciplined systems. This broad experience provides strategic insight that ensures the highest standards of IT performance and utilization.
Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure successful business outcomes. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target with your mission.
We provide future-proof information technology solutions and services in the areas of cloud, collaboration, cyber security, data center, digitization and IoT, managed services, mobility and end user devices, networking and remote workforce. Our Healthcare Solutions division is at the forefront of developing, manufacturing, implementing, managing and supporting telehealth solutions for care providers around the globe. We have deployed and currently manage many of the largest virtual care programs in the world.
Strong. Flexible. Targeted.
We manage IT complexity and risk to enable organizations to focus on their operations and mission goals.