CUSTOMER SERVICE REP-CASHIER

CUSTOMER SERVICE REP-CASHIER

Salary

$20.33 - $27.09 Hourly

Location

385 SOUTH GOLIAD, ROCKWALL, TX

Job Type

FULL TIME BENEFIT ELIGIBLE

Job Number

00613

Department

UTILITY BILLING

Division

UTILITY BILLING

Opening Date

05/12/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

Under the direction of the Assistant City Manager, and supervised by the Utility Billing Supervisor. Performs cashier duties using a cash drawer, calculator, credit card machine, general office equipment, and receipts following departmental policies and procedures in order to provide service to the public. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Must ensure the protection and confidentiality of customer/client information. Employees in this position must have the ability to multitask.

Examples of Essential Functions

• Provides information to customers by verifying understanding of request, answering questions; offering assistance. Corresponds/communicates with the public for inquiries regarding amounts owed, payment options, customer work orders, and customer complaints. Ensuring that all information is kept confidential regarding residents records.
• Collects revenue by receiving and recording monies due to the City. Balancing cash drawer by comparing monies received to reports generated from database, reconciling differences and completing deposit slips for the bank deposit
• Receives garbage complaints, forwards to a contractor, tracks missed pickups and follow up with contractor and residents.
• Filing of departmental revenue reports and documents supporting revenue received to ensure proper paper trail for audit.
• Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.

MARGINAL FUNCTIONS

• Distributes city mail.
• Performs related work as directed.

(Note: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.)

Education and Experience

Position requires a HS diploma or GED; supplemented by one (1) to two (2) years work experience, preferably in a municipal government office environment or equivalent experience, which includes: accurately managing and daily cash balancing for all incoming/outgoing cash, proficient keyboard and 10-key by touch skills, broad knowledge of modern office equipment, and the ability to accurately perform data entry. Must be able to communicate and conduct self in a professional manner by telephone and in person. Must have the ability to multi-task and provide quality customer service. Bilingual skill preferred but not required.

Supplemental Information

Knowledge, Skills, and Abilities

• Working knowledge of basic accounting principles and practices.
• Working knowledge of cash drawer balancing principles and practices.
• Working knowledge of record keeping and filing principles.
• Skill in operating a computer and 10-key calculator.
• Ability to handle money writes deposits and utilizes standard modern office equipment.
• Ability to establish and maintain effective communication with departmental personnel and customers position interacts with.
• Ability to add, subtract, multiply, divide; calculate decimals and percentages.

Physical Requirements

• Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities.
• Tasks involve some physical effort, i.e., some standing and walking, or frequent light lifting (25 - 50 lbs); or minimal dexterity in the use of fingers, limbs, or body in the operation of the shop or office equipment; involves extended periods of time at a keyboard or workstation.

Environmental Requirements

• Tasks are routinely performed with exposure to adverse environmental conditions (e.g. dirt, cold, rain, and fumes).

Sensory Requirements

• Tasks require visual perception and discrimination.
• Tasks require oral communications ability.

HIPAA Compliance Statement

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

FULL TIME EMPLOYEES ARE ELIGIBLE FOR THE FOLLOWING:

Merit Increases/Pay for Performance

Director salaries are actuals only and do not have salary ranges. Increases are based on performance and budget.

Non Sworn civilian employees are eligible for a 4% merit increase annually and after reaching the max of the pay scale, are eligible to receive a 4% lump sum each year on their anniversary date.

Sworn officers are eligible for a 5% increase annually and after reaching the max of the pay scale, are eligible to receive a 5% lump sum each year on their anniversary date.

• merit increases are based upon performance and budget

Health, Dental and Vision Insurance

Medical, Dental and Vision is available for purchase for full time employees. Coverage goes into effect on the 31st day.

Life and AD&D Insurance Coverage

Basic Group Life Insurance and Accidental Death and Dismemberment protection is provided to eligible full-time employees in the amount of one time the annual salary up to a maximum of $50,000 for each benefit. Additional Life and AD&D may be purchased up to 2 x annual pay.

Holidays

Employees receive 11 paid holidays per year

Vacation

Years of Service HRs Accrued Monthly

0 - 1 Year 6.67

1 - 4 Years 10.00

5 - 9 Years 11.67

10 + Years 13.34

Sick Leave

Employees earn 80 hours of sick leave per year. There is no maximum accruals for sick leave.

Retirement

Texas Municipal Retirement System (TMRS)-2:1 match.

A required 7% of gross earnings are deducted each pay period and deposited into the members account. Upon retirement, the City will deposit its portion of the matching funds at 14%.

The City also participates in Social Security.

Deferred Compensation

The City of Rockwall offers an optional deferred compensation 457 plan in which employees can contribute a portion of their salary, before taxes, to a retirement account.

Longevity

After completing one year of continuous service, employees will receive $5/month for Longevity Pay. This benefit is usually paid out each December.

Supplemental Benefits

The City of Rockwall also offers optional programs that include Short and Long Term Disability through AFLAC.

Flexible Spending Accounts

Participation in Flexible Spending Accounts through pre-tax payroll deduction for Health and Dependent Care expenses is also available for full time employees.

Wellness Program

The City of Rockwall administers a wellness program for full-time employees which provides an incentive for obtaining a wellness exam each year. Wellness exams are paid at 100% by the City.

Workers Compensation

All employees are covered by workers compensation for injuries sustained in the line of duty.

Bilingual Certification Pay

Eligible for up to $600 annually for bi-lingual pay.

Education Pay

Some positions are eligible for Education Pay.

• Associates - $800/yr
• Bachelors - $1,400/yr
• Masters - $2,000/yr
• Education Pay must be approved by the department director and annual budget.

Certification Pay

• 1st Certification - $300/yr
• 2nd Certification - $600/yr
• 3rd Certification - $900/yr
• Certification Pay must be approved by the department director and annual budget.

01

Do you have a High school diploma or GED?

• Yes
• No

02

Do you have at least one (1) to two (2) years work experience in modern office support functions, to include keyboard skills, broad knowledge of modern office equipment, and public service; data entry or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities?

• Yes
• No

03

Bilingual skill strongly preferred but not required. Do you speak fluent Spanish?

• Yes
• No

04

Do you have experience in accurately managing and daily cash balancing for all incoming/outgoing cash in an office environment?

• Yes
• No

05

In an office environment, explain how you would communicate and conduct yourself in a professional manner by telephone and in person.

Required Question

Employer City of Rockwall

Address 385 SOUTH GOLIAD STREET

ROCKWALL, Texas, 75087

Phone 972-771-7700

Website http://WWW.ROCKWALL.COM