Customer Service Rep

Customer Service Rep
Charleston, SC 29492
$50K to $56K

Role Responsibilities:

• Ensure optimal professional relationship with customers and handling of customer interactions
• Professional handling of customer communications (phone and email) in coordination with assigned team and all relevant departments (local and global)
• Independent handling of all incoming orders for assigned customers to include (where applicable) any changes or modifications to orders
• Coordinate with all departments regarding customer orders (local and global)
• Immediate and effective handling of customer complaints in coordination with sales team and all relevant departments (local and global)
• Active involvement in Accounts Receivable Management in cooperation with assigned team
• Responsible for the factual and accurate supply of information to the assigned team
• Mandatory and proper use of internal computer programs
• Maintain compliance with all company policies and procedures
• Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of company

Role Requirements:

• High school diploma, GED or years of equivalent experience required.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Experience with SAP software (preferred)
• Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching.
• This position can potentially be exposed to fumes and hazardous chemicals.
• This position requires prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on the telephone

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