Customer Service Rep

Job Title: Customer Service Operations Associate

Location: Clayton, MO

Pay Rate: $25.00/hr, W 2

Work Mode: Hybrid

Duration: 6+ Month Contract 

Summary:

• Hybrid in Clayton (flexible on days in office)
• Potential to extend and/or convert

Responsibilities:

• Follow up with licensing authorities regarding the status of submitted applications, renewals, amendments, registrations, and closure filings.
• Obtain copies of issued licenses, permits, certificates, registrations, and other evidence of approval or issuance.
• Manage a high-volume workload of pending confirmation requests across a variety of clients and industries.
• Research and verify licensing statuses through agency websites, online databases, telephone calls, emails, and written correspondence.
• Work closely with Customer Success Associates, Filing Specialists, and other internal teams to ensure timely resolution of pending licensing matters.
• Maintain accurate records of agency communications, status updates, and issued licensing documents within internal systems.
• Identify delays, deficiencies, or barriers to issuance and escalate issues as appropriate.
• Ensure that changes to agency confirmation procedures or issuance processes are documented within internal databases by communicating updates to onboarding and research teams.
• Review issued licenses and approval documents for accuracy and coordinate corrections when necessary.
• Operate efficiently within an internal collaborative team environment.
• Maintain multiple projects and priorities simultaneously.
• Assist with workload coverage when a confirmations team member is on PTO.

Requirements:

• Minimum Bachelor's degree, OR equivalent experience.
• Minimum 1 year of customer service, licensing, administrative, data entry, regulatory compliance, or related experience preferred.

Preferred Skills:

• Exceptional interpersonal and communication skills to interact professionally with government agencies, clients, and colleagues.
• Strong research and investigative skills to locate licensing information and resolve outstanding confirmations.
• Use of considerable tact and discretion when handling sensitive data and confidential information.
• Ability and desire to work in a fast-paced environment with high-volume follow-up activities.
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite, Adobe PDF, and database applications).
• Excellent attention to detail and high degree of accuracy and consistency.
• Superior organizational skills and ability to manage multiple deadlines and follow-up queues.
• Strong time management and prioritization skills.
• Ability to identify issues proactively and drive them toward resolution.
• Ability to maintain a customer-centric focus and work ethic at all times.
• Persistence and professionalism when communicating with agency representatives to obtain required licensing documentation.

Benefits:

• Opportunity for extension or conversion to full-time employment.
• Work in a dynamic and collaborative team environment.