General Job Description – Office Staff / Dumpster Consultant
PART TIME: 2-3 days a week (1 Saturday a month REQUIRED). Bilingual (Spanish and English) preferred. Our office staff is responsible for a broad range of daily activities described below. The ideal candidate will be focused on customer service and details. He or she will have strong organizational skills, be able to work in a sometimes stressful environment, follow company policies and procedures, and always keep customer service at the front of everything they do. We refer to our office staff as “Dumpster Consultants” because you play a consultative role with our customers and prospective customers. This role will report to the Office Manager and will have no direct reports.
Office Duties
Answer incoming phone calls, answer question, take customer orders
Entry of orders or changes to customer information into the Bin Tracker software system
Daily scanning of prior day driver delivery sheets
Bins Out Calls
Customer communications
Expense & Receipt tracking
Driver communication & dispatch
Recording Daily Activities
Follow company policy for recording incoming leads and orders
Utilize CRM Tool (BinTracker) to log activity & complete details when required
Record any traffic, equipment, or property incidents to office per policy
Utilize other methods of tracking calls, leads, and activities
Marketing & Sales
Respond to incoming lead generated inquiries
Social media posts as assigned
Participate in sales activities, trade shows, etc if requested
Other
Other duties as assigned by manager
Misc Requirements
great phone skills and etiquette
must be able to sit for long periods of time
excellent ability to use internet, computer, and order and data entry
basic microsoft office knowledge (word, excel, PPT)
Family-owned dumpster rental company serving Pinellas, Hillsborough, Pasco, and Polk Counties since 2014. We provide dumpster rentals to residents, contractors and businesses; providing top-notch customer service from our local professional staff.