Customer Service Rep - Contract - South Draper UT - Onsite

Take your career further with Ledgent Technology (a Roth Staffing Company)-where innovation meets purpose. We've partnered with a globally recognized leader in advanced medical technology, known for developing life‑enhancing solutions, driving operational excellence, and fostering high‑performance teams that make a real difference in healthcare worldwide. We're actively seeking a motivated and detail‑oriented Customer Service Rep in South Draper UT.

Contract Period: 18 Months

Location: South Draper UT

100% Onsite - M-F 8am-5pm

Start/End Dates: 6/8/2026 - 12/7/2027

Key Responsibilities

• Deliver high-quality customer service related to sales processes, promotions, installations, and general communications
• Build and maintain positive customer relationships through professional and effective interactions
• Investigate and resolve customer claims and complaints in a timely, fair, and compliant manner in accordance with consumer protection laws
• Support organizational initiatives aimed at educating and informing customers proactively
• Analyze customer feedback and survey results to identify trends and recommend service improvements
• Execute improvement plans to enhance customer satisfaction and service delivery
• Follow established procedures, guidelines, and workflows to ensure consistent service outcomes
• Collaborate with internal teams to address customer issues and improve overall processes

Qualifications

• Minimum of 2+ years of experience in customer service, sales support, or a related field
• Strong understanding of customer service processes, procedures, and best practices
• Ability to follow clearly defined policies and guidelines while making sound decisions
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Ability to manage multiple tasks within established workflows
• High attention to detail and organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.