Communication Skills, Customer Support/Service, Establish Priorities, Healthcare, Interpersonal Skills, Medical Records, Order Processing, Organizational Skills, Patient Care, Presentation/Verbal Skills, Staff Training, Time Management
LOCATION
PHILIPSBURG, PA
POSTED
1 day ago
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Deletes, corrects, or re-enters patient orders as deemed necessary
#CC
Successfully manage both inbound and outbound phone calls in a positive and professional manner
Read and analyze documents such as patient orders
Effectively communicate with health care professionals and patients
Carry out oral and written instructions
Enter patient and medical information using company software
Work both independently and as part of a team
Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience