Customer Service Rep | EAST -JTB/Kernan| Full Time| Days

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical

records through established guidelines.

Perform accurate registration interview with direct data entry

to facilitate full registration for all new patient appointments

and up to date information on all established patients across

multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient

appointments through established guidelines.

Receives and directs messages, (electronic, in person and

telephone calls) to the appropriate personnel. Makes contacts

to other departments, physicians, patients and other outside

organizations as necessary for the departmental/practice

operations.

Keys patient dispositions, diagnostic codes, patient orders,

charges and payments as defined in the electronic medical

record.

Performs

cashiering functions as it relates to co-payments or

other patient payments/collections. May perform routine

clerical duties for the department.

Provides excellent customer service for

patients/families/representatives and other members of the

treatment team.

Participates as an active care team member in the

coordination of patient care.

Qualifications

Experience Requirements:

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred Third party payors and computer experience for inputting data and reviewing patient demographic material

Education:

High School Diploma/ GED required at time of hire

Additional Duties:

Additional duties as assigned may vary

UFJPI is an Equal Opportunity Employer and Drugfree Workplace