Customer Service Rep | EAST -JTB/Kernan| Full Time| Days

Overview: Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. Responsibilities:

Prepares and maintains all clerical aspects of the medical
records through established guidelines.

Perform accurate registration interview with direct data entry
to facilitate full registration for all new patient appointments
and up to date information on all established patients across
multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient
appointments through established guidelines.

Receives and directs messages, (electronic, in person and
telephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice
operations.

Keys patient dispositions, diagnostic codes, patient orders,
charges and payments as defined in the electronic medical
record.
Performs

cashiering functions as it relates to co-payments or
other patient payments/collections. May perform routine
clerical duties for the department.

Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.

Participates as an active care team member in the
coordination of patient care.

Qualifications:

Experience Requirements:

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred Third party payors and computer experience for inputting data and reviewing patient demographic material

 

Education: 

High School Diploma/ GED required at time of hire

 

Additional Duties: 

Additional duties as assigned may vary 

 

UFJPI is an Equal Opportunity Employer and Drugfree Workplace