Customer Service Rep

CUSTOMER SERVICE REP RESPONSIBILITIES

• Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.
• Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
• Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
• Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.
• Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.
• Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
• Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition.
• Follows up with customers to ensure they are kept informed of the status of their request.
• Cultivates and maintain relationships with customers and suppliers with regard to service.
• Completes training curriculum
• Follows all company policies and incorporates Standard Operating Procedures (SOP's).
• Performs other duties as assigned

REQUIREMENTS:

• Minimum of 1 year in customer service or sales experience.
• Demonstrated strong computer skills (JDE experience preferred).
• Basic computer skills. Microsoft Windows and Office products are a plus.
• 1 year working in a multitask environment while under time constraints.
• Basic arithmetic skills. Works well with whole numbers, fractions, decimals and measurements.
• English is required for the U.S; Spanish and Portuguese is required for Latin America.