Description
In this role you will:
Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations
Manage orders from entry through shipment with a high level of accuracy and urgency
Monitor inventory, order status, and shipments to ensure customer satisfaction
Partner with production, quality, and logistics teams to ensure on-time fulfillment
Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions
Maintain accurate order, pricing, and shipment documentation
Support continuous improvement initiatives and cross-functional collaboration
Use customer systems and portals to manage real-time updates and reporting
Required:
High school diploma or GED
2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion
Strong communication and relationship-building skills
Detail-oriented with excellent organizational skills
Proficiency in Microsoft Office, word/excel and order management systems
Ability to thrive in a fast-paced, deadline-driven environment
Preferred:
Experience inflexible packaging or supply chain operations
ERP system experience (M3 and AX a plus)
Office-based role within a dynamic manufacturing setting
Collaborative and fast-paced with cross-functional interaction
Occasional overtime required to support business needs
Exposure to plant environment (noise, temperature variation)
Physical Requirements
Ability to stand for extended periods of time
Lift up to 25 lbs. as needed to handle records and samples
Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants
Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive
If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Sales Full-Time