Customer Service Rep -FMLA

Job Title: Customer Service Rep - FMLA

Location: Bloomfield, CT

Max Pay Rate: $20 Per Hour

Core Skills and Experience:

• 1 year of familiarity with state PFL and FMLA
• 2 years of Customer Service background

Key Responsibilities:

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Reviewing and adjudicating leave and/or accommodation requests in compliance with federal, state, and company policies.
• Establishing eligibility and applicability of leave requests while ensuring timely communication with employees, employers, and other key stakeholders necessary to appropriately determine liability.
• Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
• Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
• Support a continuous focus on quality and continuous improvement by ensuring efficiency, accuracy, and a positive claimant experience.
• Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.

Essential Business Experience and Technical Skills:

Required:

• New hires should live a commutable distance from the site the role is posted in.
• Strong communication skills, both written and oral.
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
• Strong letter writing/Microsoft Word skills.
• 2 years of Customer Service background.
• High School Diploma or GED equivalent.
• This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days.

Preferred:

• 1 year of experience in one or more leave State and Federal Leave Laws.
• Prior experience with PFML, FMLA, Absence Management, or Disability Claims.
• Experience handling insurance claims (auto, home, life, etc.)
• College Degree / Higher Education.