Customer Service Rep - Food & Beverage

About us:

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.

With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise - always inspiring more...

Your role:

Key Responsibilities

Order Management (SAP)

• Enter and maintain customer orders in SAP with accuracy.
• Monitor order status and communicate delays, shortages, or changes.
• Validate pricing, lead times, and item setup to ensure complete orders.
• Manage order changes, cancellations, and expedite requests.

Major Account Support

• Serve as the primary service contact for key strategic customer accounts.
• Understand customer-specific requirements, service expectations, and processes.
• Support customer KPIs and provide data for scorecards or audits.

Cross Functional Collaboration

• Partner with Supply Chain, Planning, Operations, and Logistics to support on time delivery.
• Align with Sales on forecasts, promotions, and demand changes.
• Participate in internal reviews related to inventory, service levels, and risks.

Issue Resolution

• Troubleshoot order discrepancies, delivery issues, and documentation needs.
• Process returns, replacements, and credit/debit requests.
• Track recurring issues and collaborate on root cause solutions.

Reporting & Documentation

• Maintain accurate customer records and order history.
• Support service-level reporting (OTIF, fill rate).
• Contribute to continuous improvement efforts and system enhancements.

About you:

Qualifications

Required

• 2+ years in customer service, supply chain, or order management.
• SAP experience (SD module preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.

Preferred

• Experience working with large CPG accounts.
• Knowledge of manufacturing, production planning, or lot traceability processes.

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Key Competencies

Customer Focus • Communication • Problem Solving • Collaboration • SAP Proficiency • Attention to Detail • Relationship Management

Our offer:

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Pay Transparency Disclosure: The expected annual salary range for this position is USD $60,000.00 - USD $70,000.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.