Customer Service Rep for Independent Insurance Agency

Welcome to Independent Insurance Brokers & Assoc here personalized service meets professional excellence. Nestled in the vibrant community of Irmo, South Carolina, we seek an energetic Administrative Assistant to join our dedicated team. In this role, you'll be the cornerstone of our office operations, ensuring smooth daily functionality with your keen attention to detail and excellent organizational skills. Our team thrives on a collaborative atmosphere, and you'll find yourself at the heart of our agency's activities, supporting our staff and delighting our clients with exceptional service.

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Close early on Friday's at 2:00

Responsibilities

Customer Service

Naturally friendly and personable

Makes customers feel heard and valued

Goes above and beyond without being asked

Communicates clearly and professionally

Remains patient and positive, even with difficult customers

The ideal candidate is dependable, hardworking, detail-oriented, and thrives in a collaborative team environment.

They enjoy solving problems, thinking critically, and finding the best solutions for every customer.

They communicate with professionalism and empathy, take ownership of their work, and consistently go above and beyond expectations.

Most importantly, they genuinely care about helping others and want to be part of a team that values integrity, accountability, and excellence.

Licenses: SC Property & Casualty Insurance License

Experience: Previous experience in the insurance industry is preferred.

Work Ethic

Self-motivated and dependable

Takes ownership of their work

Follows through on commitments

Organized and able to manage multiple priorities

Pays close attention to detail

Critical Thinking

Looks for solutions instead of focusing on problems

Thinks creatively to save accounts and meet customers' needs

Makes sound decisions with minimal supervision

Team Player

Willingly helps coworkers

Open to feedback and continuous learning

Contributes to a positive office culture

Sales & Retention Mindset

Enjoys building long-term relationships

Confident discussing coverage and recommending solutions

Understands that retaining a customer is just as important as writing new business

Looks for opportunities to improve a customer's insurance program rather than simply renewing it

Adaptability

Learns new systems quickly

Comfortable with change

Handles a fast-paced environment well

Can prioritize effectively when unexpected issues arise