Customer Service Rep

At Ash Grove Cement, people are our first priority. We offer a complete benefits package to include:  

• Health Insurance 
• Dental Insurance  
• Vision Insurance 
• Retirement Plan 
• Paid Time Off, Paid Holidays 
• Tuition Reimbursement 
• Employee Assistance Program  
• Disability Pay 
• Life Insurance 
• Growth Opportunities and more! 

Summary:  

 The Customer Service Representative is responsible for delivering high – quality service to customers and supporting internal teams through order management, issue resolution, and administrative coordination. This role ensures accurate processing of transactions, effective communication with stakeholders, and timely resolution of customer needs while supporting operational and business objectives.

What you’ll be contributing:  

• Promote and follow all plant safety guidelines. 
• Serve as a primary point of contact for customer inquiries, orders, and issue resolution.
• Provide timely, accurate, and professional communication to internal and external stakeholders.
• Resolve customer concerns related to orders, deliveries, billing, or service issues regarding orders, deliveries, billing, or service.
• Process customer orders and transactions accurately in the company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Ensure all required documentation and data entry is complete and accurate.
• Partner with internal teams (e.g., sales, operations, logistics, finance) to support service delivery.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Track and communicate status updates on orders, shipments, or service requests.
• Review and verify pricing, invoices, and account details for accuracy.
• Assist with billing discrepancies, adjustments, and reconciliations.
• Support account setup, maintenance, and documentation.
• Maintain accurate records of customer interactions, transactions, and activity logs.
• Generate and distribute reports related to orders, shipments, or customer accounts.
• Ensure documentation is organized, accessible, and audit- ready.
• Provide general administrative support to the assigned department or function.
• Maintain files, records, and correspondence in accordance with company standards.
• Support additional projects or initiatives as assigned.
• Responsibilities may vary based on business unit, location or functional area.
• Coordinate with plants and carriers to manage shipment scheduling and delivery.
• Maintain shipment logs and reconcile daily activity.
• Process freight adjustments, diversions, and returns.
• Maintain compliance with regulatory requirements (e.g., RCRA, EPA, DOT).
• Manage required documentation, reporting, and record retention.
• Support audits, inspections, and regulatory submissions.
• Additional duties as assigned by supervisor.   

To succeed in this position, you will need: 

• Ability to read, write, and understand warning labels, instructions, signs, etc.  

• Minimum of a High School Diploma or GED required
• Minimum of 1 years of experience in customer service, administration or related experience
• Strong customer service and interpersonal skills.
• Effective verbal and written communication.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.
• Problem-solving skills with the ability to escalate issues appropriately
• Ability to work independently with general supervision.

What’s next for you?  

We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.  

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. The physical demands, working environment, and other conditions of employment listed in this document are representative of but are not intended to provide an exhaustive list of the requirements for positions in this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.