Customer Service Rep

Job Responsibilities:

• • Calls patients for reorders of their nutrition

  • • Reviews and makes sure all documentation received meets insurance guidelines

    • • Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received

      • • Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source

        • • Deletes, corrects, or re-enters patient orders as deemed necessary

          • • Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

            #CSR
            
            
            
            

            • • Read and analyze documents such as patient orders

              • • Comprehend pharmacy prescription terminology

                • • Effectively communicate with coworkers and patients alike

                  • • Help with the training of employees

                    • • Calculate figures and amounts in reference to frequency and doses dispensed

                      • • Apply common sense understanding to carry out oral and written instructions

                        Education and Experience:

                        • • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

                          • • Computer entry experience necessary

                            Physical Demands:

                            The employee must occasionally lift and/or move up to 10 pounds.

            
            
            Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled