CUSTOMER SERVICE REP

Job Position: Customer Service Representative

Location: Grapevine, TX 76051

Pay Rate: $20.00

Shifts:

• Mon-Fri 8:00am-5:00pm

To achieve complete customer satisfaction in Customs entry filing process through operational excellence, financial excellence, development, and excellent customer service. Commitment to accuracy on behalf of the customer; represent our company and the customer to US Government agencies.

Operational Excellence:

• Actively utilize workboard to prioritize entry processing upstream

• Proactively seek information and documents needed to key/submit all entries within KPI

• Work with local service providers to ensure timely delivery of shipments after clearance

• Understanding of, and timely and accurate utilization of system event codes in every file

• Maintain good notes daily in the shipment log of each file, with dates and initials

• Manage work volumes effectively. Specific file count expectations, if applicable, will be defined and communicated at an individual desk level.

• Account portfolios should be expected to grow over time, as processes and knowledge are refined.

Customer Service:

• Actively work to resolve issues with the customer through to mutually acceptable resolution

• Provide full and timely disclosure of issues and escalate quickly where needed

• Timely responses to emails both internal and external (at minimum, acknowledgement within 4 hours, or sooner if it is identified as time-sensitive or urgent issue)

• Monitor all inboxes regularly if applicable

• Group inboxes to be clean/actioned by end of business day

• Participate in team-building outings or off-site meetings with Customer, as approved by Management

• Demonstrate the 6 Key Elements of Customer Service (Freight, Relationship, Billing, Communication, Information, Our People)

• Support customers throughout the department, step in to support other teams as able

Skills:

• Attention to detail

• Flexibility to adapt to change

• Effective interpersonal skills, including abilities to actively listen

• Effectively communicate clearly and concisely

• Data Entry skills

• Proficient Microsoft Excel skills

• Proactive, strong organizational skills

• Ability to troubleshoot and solve problems quickly and effectively

Education and Experience:

• Must be proficient in Microsoft Office products

• Relevant industry or logistics experience preferred

• High School diploma required

Want to contact us?

Ascend Staffing Irving

4425 W. Airport Freeway Suite 475, Irving, TX 75062

Call or Text: 817-768-9124

Website: https://www.ascendstaffing.com/irving/

@IN9023

@ZR9023

@TAL9023

A True Partner in Your Success:
Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend.

What We Offer:
Weekly Pay
Direct Deposit and Debit Card Payment Options
Medical, Dental, and Vision Coverage
Life and Short-term Disability Insurance

Our Purpose Statement:
Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.

The Ascend Difference:
We do what we say we will do.
We are direct and transparent.
We find real opportunities with great employers.
We support our talent every step of the way.
We make a difference in people’s lives.

How We Help You:
Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.

We are always looking for great people. Apply today!