Job Description
Midwest is hiring full-time Customer Service Representatives to join our Cleveland team, serving businesses throughout the Greater Cleveland area.
In this role, you’ll work directly with business owners to review their electricity and natural gas supply plans, introduce competitive supplier options, and recommend solutions that fit their business needs. You’ll primarily support existing customer relationships while continuing to grow your portfolio through new business development.
Unlike many customer-facing positions where every month starts over, you’ll build a book of business that can continue generating recurring income through customer renewals and long-term relationships.
Job Responsibilities
Your day begins at the office, where you’ll connect with your team, prepare for the day ahead, and follow up with existing customer accounts before heading into your assigned territory. From there, you’ll control your productivity for the day in order to crush your goals. Responsibilities typically include:
Build lasting relationships with existing commercial customers.
Meet face-to-face with local business owners and decision-makers.
Review current electricity and natural gas supply plans.
Help businesses identify opportunities to reduce their energy costs.
Recommend energy supplier options based on each customer’s needs.
Support customers through future renewals and ongoing energy needs.
Develop new business opportunities between customer appointments.
Build and grow your own portfolio of commercial accounts.
Travel throughout an assigned territory (typically within a 30-mile radius of the office).
Is This a Good Fit for You?
Successful Client Retention Representatives come from a variety of backgrounds, but they all enjoy working with people, building relationships, and helping customers find solutions. Many of our top performers previously worked in customer service, retail, hospitality, banking, sales, or other customer-facing roles. Former athletes also tend to excel because they’re competitive, coachable, and motivated by achieving goals. If you’re someone with a strong work ethic, a positive attitude, and the drive to continually improve, we’ll provide the training and support to help you succeed.
Compensation
Performance-Based Earnings + Residual Income
Commission earned on new accounts
Residual commissions on existing accounts you continue to manage
Increased earning potential as you build and grow your client portfolio
Typical first-year on-target earnings (OTE) range from $65,000–$90,000, with top performers earning $125,000+ by consistently exceeding performance goals and growing their book of business.
*Additional compensation structures may be available for qualified applicants.
Numbers & Facts
| Location | Cleveland, OH |
| Job Type | Full-time |
| Salary | $55,000–$70,000 Per Year |
| Additional Compensation | Commission, Bonus |
About Company
Midwest strives to make a significant difference in the world and in the lives of every person we come into contact with. We offer our team an environment that embraces an entrepreneur mindset while providing our clients with excellent sales and marketing solutions.
As an up-and-coming sales and marketing firm, our specialties lie in customer acquisition and satisfaction. We have partnered with some of the most prominent leaders in the renewable energy industry, 54 of them to be exact, and are helping them expand nationwide. By 2025, we intend to be in 50 different locations across the United States, extending greatly from our original Midwestern roots!
Our team is dedicated, hardworking, and driven to produce record-breaking results, so our clients are confident in our ability to increase their market share! We pride ourselves here at Midwest Energy Services on the results we provide for our clients and our team members’ opportunities. Our corporate culture is designed to train and develop our people to prosper within and outside our walls in fields ranging from sales to advanced communications to leadership tactics!
Skills
- Business Developmentunmatched
- Customer Relationsunmatched
- Customer Retention/Renewalunmatched
- Customer Support/Serviceunmatched
- Electricityunmatched
- Natural Gasunmatched
- Problem Solving Skillsunmatched
- Vendor/Supplier Selectionunmatched
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