Customer Service Rep I (61582)

Customer Service Rep I

Frymaster - Shreveport, LA 71106

Overview

Job Shift 1st Shift Morning

Description

We are Frymaster! We design, manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As Customer Service Rep I, you will be responsible for monitoring and keeping track of customer purchase orders, process debit/credit memos, logistics management and provide knowledgeable support for their assigned territory. Work is focused on responding to inbound customer calls and emails related to processing sales orders and resolving routine order/delivery issues. They may train or mentor lower-level CSRs.

Reporting directly to the Customer Service Manager, this position is based in Shreveport, LA.

This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at the time of hire.

Major Accountability:

• Entering, monitoring, and tracking customer purchase orders
• Process debit/credit memos through the software system
• Logistics support/resolutions
• Providing knowledgeable customer support for assigned territory
• Maintain a good relationship with factory representatives and dealers

Key Tasks & Responsibilities:

• Receive customer purchase orders via email for processing
• Resolves routine and basic problems and communicates solution or requested information to the customer
• Communication with outside sales team and internal departments
• May utilize a customer relationship application or database to record activities and research product information
• Work is routine or follows standard procedures
• May train or mentor less experienced CSRs

Qualifications

Education & Experience:

• High School diploma or equivalent
• 1-3 years of Customer Service experience required
• Manufacturing background preferred but not required

Skills & Abilities:

• Familiar with MS Office applications; ability to operate all related equipment for the role
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Effective communications and interpersonal skills
• Time management skills
• Basic planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

Working Conditions:

• Normal office environment
• Must be able to sit for long periods of time
• Must be able to lift 25 pounds

Our Benefits:

We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more

* Frymaster, a Welbilt brand, creates award-winning, innovative, commercial fryers that are taking frying technology to a new level. We've taken the guesswork out of oil management for crews and operators. Our fryers walk crews through step-by-step processes to filter the oil simply and safely to extend oil life and increase profitability. Everybody wins with Frymaster fryers. The Frymaster facility in Shreveport, LA is a division of Ali Group.