Job Description
Title: Customer Service Representative I
Duration: 6 months
Location: San Diego, CA
Duties:
Skills:
#TBLI
Duration: 6 months
Location: San Diego, CA
Duties:
- Upon completing training period, enter and accurately process high volume of daily orders (75-150 daily) into our Enterprise Resource Planning (ERP) database system.
- Identify any discrepancies or potential obstacles that could impact on-time delivery to effectively communicate with the customer for a timely resolution.
- Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction; appropriately escalate any roadblocks that could affect those goals.
- Confidently navigate multiple system applications to deliver legendary service in every interaction throughout the order life cycle.
- Provide exceptional service to customers over the phone and via email to place new orders and provide availability and delivery information.
- Master the intricacies and fulfillment criteria of multiple ordering platforms.
- Gain familiarity with the specific customer needs for various public and private research institutions.
- Maintain a professional level of privacy regarding confidential customer information.
- Actively participate in our daily department meetings, owning metrics and providing thoughtful insight and solutions to challenges.
- Other projects or responsibilities as may be required.
Skills:
- 0-1 years of applicable Customer Service experience
- 0-1 years of experience entering high volume of data or orders (100-150 daily)
- 0-1 years of experience with EDI order processing
- 0-1 years of experience with Enterprise Resources Planning (ERP) systems
- 0-1 years of experience with Customer Relationship Management (CRM) systems
- Strong computer skills, including knowledge of MS Office programs
- Proven excellent verbal/written communication
- Strong attention to detail – accuracy is essential
- Desire to work in a dynamic, fast-paced environment
- Proven track record of de-escalating customer issues with sympathy and empathy
#TBLI
Numbers & Facts
| Location | San Diego, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $24 Per Hour |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2002 |
| Website | http://www.talentburst.com/ |
About Company
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!
Skills
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Escalationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Database Technologyunmatched
- Detail Orientedunmatched
- ERP (Enterprise Resource Planning)unmatched
- Electronic Data Interchange (EDI)unmatched
- Metricsunmatched
- Microsoft Officeunmatched
- Multiplatform/Cross-Platformunmatched
- Order Processingunmatched
- Presentation/Verbal Skillsunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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