Administrative Skills, Analysis Skills, Business Ethics, Call Centers, Claims Processing, Communication Skills, Computer Skills, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, High School Diploma, Market Surveys, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, Time Management, Writing Skills
Ready to Deliver Outstanding Customer Support?
Be the Voice That Makes a Difference!
Join Us as Customer Service Representative - Onsite Role | Jacksonville, FL
What's in it for you?
Assist with Care: Provide assignment support for open/pending claims by contacting clients and contractors.
Ensure Accuracy: Document details across multiple systems according to procedures.
Create Impact: Deliver exceptional service that restores communities every day.
At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience.
This is your chance to be part of the One Crawford family-where your work truly matters.
Ready to make an impact through service and support? Apply today and help us restore lives!
- High School Diploma or equivalent and at least 2 year''s customer service and/or administrative/clerical experience.
- Demonstrated experience in customer service, administrative/clerical skills.
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to work independently, with minimal supervision
- Strong work ethic
#LI-EC1
Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.
- Reviews dashboard for outstanding assignments.
- Contacts contractors for file status (site inspection, estimate upload, etc.).
- Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
- Completes customer service satisfaction surveys as required.
- Assists external clients with customer service inquiries.
- Participates in special projects or performs duties in other areas as requested.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.
- Reviews dashboard for outstanding assignments.
- Contacts contractors for file status (site inspection, estimate upload, etc.).
- Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
- Completes customer service satisfaction surveys as required.
- Assists external clients with customer service inquiries.
- Participates in special projects or performs duties in other areas as requested.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
C
Crawford & Co
Based in Atlanta, Georgia, Crawford & Company is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries.
The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines, including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration
The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.
5,000 to 9,999 employees
http://www.crawfordandcompany.com