Customer Service Representative I
Newark, DE
What makes us great...
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Benefits/what's in it for you?
What youll be working on....
Assist customers
Collect and reconcile cash.
Prepare daily reports and bank deposits.
Prepare work orders to be dispatched to operational personnel.
Print, reconcile and distribute reports and calculations.
Perform other related functions as assigned by the District Manager or Customer Service Manager.
Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
Issue credits and adjustments when necessary.
Review figures to ensure proper accounts are being charged and billing is correct.
Reconcile daily payments that are received through the mail and cash drawers.
Reconcile all cash taken daily and prepare bank deposits.
Receive and transmit information to and from service, installation and delivery personnel.
Enter changes on customers accounts
Prepare credit history checks for prospective customers.
Maintain customer and vendor files and store batches and reports.
Type correspondence.
Attend training seminars.
Order office and computer supplies.
Maintains good customer relations.
Interprets, monitors and implements company policies, as they pertain to customer service.
Involvement with Public Assistance Programs.
Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
Maintains and processes deposits.
Review budgets to determine the need for increasing budget amounts.
Assist in preparation of the customer budgets.
Who you are....
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.
Chesapeake Utilities Corporation is a diversified energy company focused on delivering outstanding service and attaining sustainable growth that generates long-term value for our employees, customers, investors, and other stakeholders. Our success in these efforts is due to our employees’ relentless commitment to excellence, our comprehensive strategic planning and our disciplined financial analysis of growth opportunities. For more than 100 years, the Company has successfully delivered safe, secure, reliable and efficient solutions that are environmentally and economically smart. Chesapeake positions itself for long-term growth that creates superior value. Chesapeake Utilities Corporation genuinely cares while turning aspirations into reality every day. We make meaningful connections with our peers, customers, communities, shareholders and partners.
We strive to provide operational excellence and positive experiences for our customers and the communities we serve. Chesapeake’s regulated energy businesses include natural gas distribution and transmission operations on the Delmarva Peninsula and in Florida, and electric distribution operations in Florida. Chesapeake’s unregulated energy businesses include its natural gas marketing subsidiary, its propane distribution operations, and its propane wholesale marketing subsidiary.
We have a talented workforce made of experienced professionals with diverse backgrounds who take pride in the work they do at Chesapeake. They are hard working people, who generously get involved in their communities because they care about them. At Chesapeake, we believe our employees make the difference, and we care about every one of them – every day. One way we show gratitude to our employees is through our Chesapeake Cares Program that focuses on employee morale and a satisfying work environment. One day each month we conduct an event focused on employee fun and fellowship. We recognize our employees’ contributions with a rewards and recognition program geared towards continuous growth and career development within the company.