Customer Service Rep II

Overview

Titan America has an immediate opening for a Dispatcher/Customer Service Representative in the Deerfield Beach Office in FL. This position will report to both the Block Dispatch Manager and Supervisor. The primary responsibility of this position is to ensure the highest level of customer satisfaction during order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency monitoring, and inter-departmental communications.

Responsibilities

• Successfully complete training in Block manufacturing and customer service (to be provided).
• Comply with all company's Safety Policies, attend department and site safety meetings, and participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.)
• Take orders, schedule, dispatch and establish strong customer relations.
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system.
• Monitor external factors such as weather and traffic to ensure optimized routing of resources.
• Resolve transportation conflicts and handle unusual and difficult customer complaints.
• Provide customer support and ensure maximum satisfaction.
• Employ problem solving techniques to resolve complex issues.
• Develop professional criteria of when to engage other parties.
• Have positive attitude and strong communication skills with customers and other departments.
• Successfully handle +50 calls in a shift.
• Work in a team setting and achieve team and company goals.
• Multi-task and complete daily workload in a timely fashion.
• Maintain good working relationships with coworkers and outside agencies' personnel.
• Work safely with a sense of urgency.
• Perform other duties as required.

Qualifications

• Must have Associate's degree or concrete dispatch experience. Bachelor's degree is preferred.
• Safety focused and able to participate in a safety-centered work culture.
• Logistics experience of moving products from Point A to Point B and 1-3 years of experience in a Dispatch Call-Center is preferred.
• Excellent written and verbal communication skills with professional decorum over the phone.
• Embracement and enhancement of Performance-based, Safety Culture
• Strong mathematical skills, strong interpersonal skills, and ability to communicate effectively.
• Problem Solving, Decision-Making, and Critical-Thinking skills.
• Attention to detail, ability to stay organized and work independently.
• Ability to work well under pressure and meet deadlines. Strong time management and strong organizational skills required.
• Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint).
• Must be able to speak, read and write English. Bilingual or Spanish is a plus.
• Must possess a valid FL driver's license.

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.