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Customer Service Rep II

Porven

Houston, TX

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Communication Skills, Corporate Policies, Credit Processing, Customer Satisfaction, Customer Support/Service, Data Entry, Establish Priorities, Fax Machines, Field Sales, Identify Issues, Interpersonal Skills, Inventory Management, Logistics, Maintain Compliance, Microsoft Office, Multitasking, Order Management, Order Processing, Order/Customer Fulfillment, Problem Solving Skills, Regional Sales, Resolve Customer Issues, Returns Processing, Sales, Sales Support, Telephone Skills, Time Management, Warehousing
LOCATION
Houston, TX
POSTED
2 days ago
Job Title:

Customer Service Representative

Job Category:

Administrative Sales Workers

Location:

Full Time / Part Time:

Full-Time

Department:

Customer Service

FLSA Status:

Non-Exempt

Reports To:

Salary:

Benefits:

401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO

Purpose:

Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

General Description:

  • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
  • Receive, verify and process payments relating to point of sale orders.
  • Perform point of sale order data entry and troubleshooting.
  • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
  • Answer and manage phone calls on a timely basis.
  • Provide administration and sales support to field sales personnel.
  • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
  • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
  • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
  • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
  • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
  • Provide certain administration/sales support to regional field sales personnel.
  • Other duties as assigned.
General Requirements:
  • 3-5 years of related experience in customer service, preferably in a warehouse or logistics environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Computer focused to learn internal system as well as other web-based processing systems.
  • Able to identify problems providing prompt resolution.
  • Work with product returns, processing credits, submitting claims with shipping carriers.
  • Multi-task; comfortable working with a fast paced environment; able to set priorities.


PHYSICAL (Employee must)

MENTAL (Employee must be able to)

ENVIRONMENTAL (exposed to)

R

Bent/Squat

F

Sit

F

Read

F

Write

R

Excessive noise

R

Crawl/Kneel

F

Stand

F

Comprehend

F

Do algebra

R

Moving machinery, heavy loads

R

Climb

F

Walk

F

Speak

F

Reason/Analyze

R

Marked temperature changes

R

Reach/Stretch

R

Push/Pull

F

Do statistics

F

Other calculations

R

Dust. Fumes, gases, radiation

R

Fine Dexterity

Other

Other

Other

R

Driving motorized equipment/cars

R

Carry/lift Load

Light (up to 25lbs)

Other

Other

Other

F = Frequently O = Occasionally R = Rarely

About the Company

P

Porven

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