Customer Service Rep II

Job Title: Customer Service Rep
Location: Indianapolis, IN (onsite)
Type: Contract
Compensation: $20/HR
Security Clearance: Public Trust


Responsibilities

• Provide excellent customer service by answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
• Use mortgage industry knowledge to locate answers in a knowledge database to acknowledge client requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all contacts in a database
• Keep up to date on FHA mortgage processes and procedures

• High School diploma or General Educational Development (GED) certificate
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation
• Ability to navigate multiple computer systems and applications and utilize search tools
• Excellent time management skills and dependability
• Strong written and verbal communication skills, including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute
• Bilingual in English and Spanish - verbal and written

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1