Customer Service Rep II - PHC

Lincare

Phoenix, AZ

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JOB DETAILS

SKILLS

Billing, Call Centers, Communication Skills, Customer Support/Service, Documentation, Equipment Selection, Healthcare, Healthcare Customer Service, Insurance, Medicare, Organizational Skills, Physician Verbal/Telephone Orders, Quality Assurance, Time Management, Typing

LOCATION

Phoenix, AZ

POSTED

3 days ago

This employee serves as the subject matter expert in all Customer Service responsibilities, primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders.

- Responds to telephone inquiries and orders from patients and referral sources
- - May assist walk-in patients with the selection of equipment, supplies, and services
  - - Determines resolution of patient and referral inquiries, questions, or concerns
      - Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate
      - Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy in order to qualify patient for services
        Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery
        Understands and abides by Accreditation Commission for Health Care (ACHC) requirements
        May need to understand and interpret Medicare guidelines and qualifying documentation
        Thoroughly understands payer and utilization guidelines
        May process insurance authorization and follow up on requests as needed
        Establishes positive relationships with referral sources and builds rapport with internal and external customers
        May be required to perform quality assurance process, confirming accuracy of orders prior to submission for reimbursement
        Understands C-PAP compliance guidelines as required by assignment, or has obtained knowledge of rehab specialty equipment and coverage criteria
        Consistently meets Quality Assurance score of 85% or above
        #CSR
        
        Education/Experience:
        High School diploma or GED equivalency required
        Prefer 1 year of related health care, customer service, call center, or insurance experience
        Strong organization and communication skills required
        Must have basic computer and typing skills
        
        Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

About the Company

Lincare

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