Current Procedural Terminology (CPT), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, ICD-9, Microsoft Excel, Multitasking, Problem Solving Skills
Job Title: Customer Service Rep II
Job ID: 27405
Duration: 12 Months
Location: Remote California 95678
Pay Range:$20-22.00/hr.
Required Skills
- 2+ years of customer service, healthcare, insurance verification, or prior authorization experience.
- Experience with prior authorization processes and insurance benefit verification.
- Familiarity with ICD-9/10 and CPT codes.
- Strong customer service, communication, organization, and problem-solving skills.
- Proficiency in Microsoft Excel and ability to learn multiple CRM systems.
- Ability to multitask and manage high-volume cases with attention to detail.