Customer Service Rep II

Job Title: Customer Service Rep II
Job ID: 24822
Location: Virtual Georgia 30339 (Remote)
Duration: 24 Months
Payrate: $20.00- $22.00/HR. on W2

Core Responsibilities

• Verify patient insurance coverage & benefits
• Determine and process prior authorization requirements
• Coordinate and submit clinical documentation, forms, and requests
• Follow up on authorization status and approvals/denials
• Support appeals, retro authorizations, and exception cases
• Communicate with physicians, payers, and internal stakeholders

Key Skills / Requirements

• Experience in prior authorization / patient access / healthcare support
• Knowledge of payer processes, insurance verification
• Familiarity with ICD-9/ICD-10 and CPT codes
• Strong customer service and communication skills
• Proficiency in Excel and CRM tools
• Ability to multitask, organize, and problem-solve