Customer Service Rep II

Pride Health is hiring a Customer Service Rep II to support our client's healthcare facility in Temple, TX  Interested? Apply Today! 
 
Job Details: 
Schedule:  Friday – Tuesday 2:00 PM – 10:30 PM
Location:  Temple, TX 76508
Job Type: Local contract 
Contract Length: 7 Months
Pay Range:  $15.00 – $16.00/hour on W2
*Pay offered is based on experience, expertise, credentialing, and education.  
 
Duties: 

• Answer phones for public and internal customers, including employees, patients, and visitors.
• Document and dispatch work requests.
• Handle phone and work request dispatch responsibilities.
• Monitor environmental alarms, doors, gates, parking lot intercoms, and CCTV.
• Assist with workflow and assignments for patient transporters.
• Lead or participate in departmental projects.
• Provide feedback to leadership to improve processes and increase efficiency.
• Handle difficult situations and provide conflict resolution when necessary.
• Provide professional and courteous customer service.

Requirements: 

• Education: High School Diploma/GED equivalent required.
• Years of experience: 1+ Years of experience in a healthcare call center
• Skills/Specialties/Technology: Microsoft Office Suite, customer service

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

#PHCNonClinicalZipTPrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.