Customer Service Representative Location: Louisville, KY 40223
Schedule: Full-Time | MondayFriday | 7:30 AM 4:30 PM (1-Hour Lunch) Job Summary We are seeking a motivated and customer-focused Inside Sales / Customer Service Representative to join our team in Louisville, KY. This position is responsible for assisting customers with orders, providing sales quotes, supporting outside sales representatives, and helping customers identify the best product solutions for their projects.
The ideal candidate is a team player with strong communication skills, a proactive attitude, and a passion for delivering outstanding customer service. Responsibilities
Answer incoming customer calls and assist with order placement, pricing, and product inquiries.
Prepare accurate sales quotes and follow up with customers as needed.
Work closely with outside sales representatives to support customer accounts, orders, and projects.
Assist walk-in showroom customers with product selection, questions, and order placement.
Recommend complementary products and solutions to maximize customer satisfaction and sales opportunities.
Research product solutions to help customers resolve project and field-related issues.
Maintain strong customer relationships through exceptional service and timely communication.
Manage multiple priorities while maintaining accuracy and attention to detail.
QualificationsRequired
Experience in customer service, inside sales, sales support, or a related role.
Excellent verbal and written communication skills.
Strong problem-solving and project management abilities.
Team-oriented with a strong sense of initiative.
High School Diploma or GED.
Proficiency in Microsoft Office applications, including:
Excel
Word
Outlook
Preferred
Some college coursework.
Experience with AS400.
Experience in distribution, wholesale, industrial, construction, electrical, plumbing, HVAC, or related industries.
Ideal Candidate
Customer-service focused.
Self-motivated and driven to succeed.
Organized with strong time-management skills.
Creative problem solver.
Comfortable working in a fast-paced environment.
Positive attitude and strong work ethic.
Benefits
Competitive pay
Health, Dental, and Vision Insurance
Paid Time Off (PTO)
Paid Holidays
401(k) with Company Match
Career Growth Opportunities
#INDKENT
Numbers & Facts
Location
Indy*, IN
Skills
Communication Skillsunmatched
Constructionunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Electricityunmatched
Field Salesunmatched
HVACunmatched
High School Diplomaunmatched
Inside Salesunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Plumbingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Pricingunmatched
Project/Program Managementunmatched
Salesunmatched
Sales Supportunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Vision Planunmatched
Wholesale Industryunmatched
Writing Skillsunmatched
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