Customer Service Rep

Sales & Customer Coordinator (Onsite - Irvine, CA)

Position Type: Non-Exempt / Hourly
Pay: $29/hour (~$60,320 annually)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional overtime up to 1 hour)
Work Environment: 100% onsite in a corporate office setting (business casual, open cubicles, collaborative Customer Service team of 3)

About the Role
We are seeking a detail-oriented Sales & Customer Coordinator to support order management, customer service, and inventory-related processes in a dynamic, fast-paced environment. This role plays a critical part in ensuring smooth coordination between customers, sales, and operations while maintaining accuracy across orders, returns, and inventory tracking.

Key Responsibilities

• Process and manage purchase orders, invoicing, and order fulfillment
• Handle RMAs (returns), repairs, and replacements with accuracy and urgency
• Track and support physical inventory, including serialized or component-based products
• Coordinate closely with sales and internal teams to ensure timely customer updates
• Maintain accurate records across ERP/CRM systems
• Provide professional, responsive customer support in a corporate (non-call center) environment

Qualifications

• Minimum 3+ years of experience in a medical device or similar industry (e.g., electronics, automotive, aerospace - must involve POs, RMAs, and inventory)
• Strong understanding of order processing, invoicing, and inventory workflows
• Experience with QuickBooks, ERP, and/or CRM systems preferred
• Proficiency in Microsoft Office
• Strong communication skills; Spanish is a plus

What We're Looking For

• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, team-oriented office environment
• Ability to multitask while maintaining accuracy and professionalism