Call Centers, Communication Skills, County Ordinances, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Shipping/Receiving, State Laws and Regulations, Time Management, Writing Skills
A fast‑growing, global beauty and wellness organization is seeking a detail‑oriented, customer‑first Customer Service Representative to support a high‑touch, premium customer experience. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast‑paced environment.
What You'll Do
- Act as a primary point of contact for customers via phone, email, and online channels
- Resolve inquiries related to orders, products, shipping, and accounts with professionalism
- Accurately document customer interactions in CRM systems
- Collaborate with internal teams to ensure timely resolutions
- Maintain product and policy knowledge to provide accurate support
- Consistently deliver a positive, solutions‑driven customer experience
What We're Looking For
- 1+ year of customer service, call center, or customer support experience
- Strong written and verbal communication skills
- Ability to manage high‑volume inquiries while staying organized and detail‑oriented
- Comfortable using CRM platforms and Microsoft Office tools
- Calm, professional, and empathetic approach to customer interactions
- Experience in beauty, wellness, e‑commerce, or direct‑to‑consumer environments is a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Ultimate Staffing Services