Customer Service Rep

A fast‑growing, global beauty and wellness organization is seeking a detail‑oriented, customer‑first Customer Service Representative to support a high‑touch, premium customer experience. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast‑paced environment.

What You'll Do

• Act as a primary point of contact for customers via phone, email, and online channels
• Resolve inquiries related to orders, products, shipping, and accounts with professionalism
• Accurately document customer interactions in CRM systems
• Collaborate with internal teams to ensure timely resolutions
• Maintain product and policy knowledge to provide accurate support
• Consistently deliver a positive, solutions‑driven customer experience

What We're Looking For

• 1+ year of customer service, call center, or customer support experience
• Strong written and verbal communication skills
• Ability to manage high‑volume inquiries while staying organized and detail‑oriented
• Comfortable using CRM platforms and Microsoft Office tools
• Calm, professional, and empathetic approach to customer interactions
• Experience in beauty, wellness, e‑commerce, or direct‑to‑consumer environments is a plus