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Customer Service Rep

LanceSoft Inc

Jackson, MI

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JOB DETAILS
SALARY
$20–$23 Per Hour
JOB TYPE
Full-time
SKILLS
Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer/Client Research, ERP (Enterprise Resource Planning), High School Diploma, Microsoft Office, Order Management, Order Processing, Order to Cash, Organizational Skills, Problem Solving Skills, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Supply Chain Operations, Time Management
LOCATION
Jackson, MI
POSTED
30+ days ago
Job Description: Title: Customer Service Representative Location: Jackson, MI Duration: 0-10 months Shift: M-F 08:30am to 5:00pm Pay Rate: $20/Hour-$23/Hour Qualifications: Education: minimum High School Diploma and a bachelor’s degree preferred At least 2 years of customer service experience Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills Responsibilities: The Customer Service Representative supports customer’s Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order-to-cash process The position requires strong communication, organizational, and problem-solving skills, a customer-focused and adaptable mindset, and proficiency in ERP systems (SAP preferred) and Microsoft Office Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor’s degree preferred

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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