Skills

Analysis Skillsunmatched

Communication Skillsunmatched

Customer Support/Serviceunmatched

Customer/Client Researchunmatched

Demographicsunmatched

Licensingunmatched

Order Processingunmatched

Pharmacyunmatched

Prescription Drugsunmatched

Problem Solving Skillsunmatched

Resolve Customer Issuesunmatched

Staff Trainingunmatched

Training/Teachingunmatched

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- - Assesses customer need for additional products/services
  - - Assesses customer compliance with physician orders
    - - Answers questions and provides customer education regarding products/services
      - Documents calls in computerized record keeping system
        Enters customer orders in computerized system
        Verifies and updates demographic information such as address and telephone number in computerized records
        
        Read and analyze documents such as patient orders
        Comprehend pharmacy prescription terminology
        Effectively communicate with coworkers and patients alike
        help with the training of employees
        calculate figures and amounts in reference to frequency and doses dispensed
        apply common sense understanding to carry out oral and written instructions
        Education & Experience:
        High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
        Computer entry Required
        Must meet any licensing requirements necessary for specific location
        Physical Demands:
        This employee must occasionally lift and/or move up to 50 pounds.
        Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.
        
        Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

New!

Call Center Shift Supervisor University of Kansas Health System

Kansas City, KS2 days ago

Customer Service Rep

Lincare

Skills

Description

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Call Center Shift Supervisor University of Kansas Health System