Customer Service Rep

Parker-Hannifin, Corporation

Lexington, KY

JOB DETAILS
SKILLS
Accounting, Background Investigation, Computer Systems, Customer Service Management, Customer Support/Service, Data Entry, Equal Employment Opportunity (EEO), File Maintenance, High School Diploma, Manufacturing, Negotiation Skills, Order Processing, Performance Analysis, Pricing, Sales, Sales Management, Time Management
LOCATION
Lexington, KY
POSTED
4 days ago
Position SummaryThe Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success.Responsibilities* Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.* Quickly and accurately responds to customer requests.* Acts as a liaison and expedites process between customer and production.* Handles cancellations or changes in sales orders internally or externally and communicates the changes to the related internal departments or the customer.* Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable while following the guidelines of the on-time delivery program.* Participates in training sessions, meetings, skill building and professional development classes.* Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well as meet customer performance expectations.* Responsible for seeing the direction and oversight of assigned customer accounts carried out.* Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.* Works with Accounting to research credits and debits and creates quotes for Value-Add services.Qualifications* Min. 2 years customer service/account management experience.* High School Diploma or GED required.* Must be able to pass a 5-panel drug screen & background check.Equal Employment OpportunityParker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

About the Company

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Parker-Hannifin, Corporation

Parker is the global leader in motion and control technologies, precisely engineering solutions for customers around the world.
Capabilities

Parker’s engineering expertise spans the core motion technologies – electromechanical, hydraulic and pneumatic – will a full complement of fluid control systems; software and electronic controls; filtration systems; and instrumentation and sealing technologies.

The motion and control industry supports nearly all finished goods on the market today. We’re committed to helping our customers achieve higher levels of productivity. You can’t see the engineering in our products, but every day you experience the results of our work, on virtually everything that moves.

Global Strengths

With operations in more than 46 countries around the world, Parker offers many career paths and opportunities for advancement. We offer a number of hands-on training programs that enables new hires to quickly get up to speed and begin contributing to Parker’s success immediately. In addition, employees are encouraged to actively participate in professional and industry- related organizations.

Company facts

With annual sales exceeding $10 billion, Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision- engineered solutions for a wide variety of commercial , mobile, industrial and aerospace markets. Parker has increased its annual dividends paid to shareholders for 54 consecutive years, among the top five longest- running dividend-increase records in the S&P 500 index. For more information, visit the company’s website at http://www.parker.com , or its investor information site at http://www.phstock.com

COMPANY SIZE
10,000 employees or more
INDUSTRY
Manufacturing - Other
FOUNDED
1918
WEBSITE
https://www.parker.com